Product Responsibility & Quality Assurance

“Generate trust and prosperity through quality” and “Provide products pleased by our customers”, we work on quality assurance to provide our customers with better products.

Quality Policy

Meet customer needs accurately, respond to a change flexibly and speedily, and provide top level products in the world to gain customers’ trust from Quality, Cost and Delivery perspectives.

Quality Management System, Preventive Action, and Constitution Improvement

Overview of Quality Assurance for New Model Launch (M-FLO)
Overview of Quality Assurance for New Model Launch (M-FLO)

Quality Management System

Establishing quality management based on the ISO/TS16949 requirements, we have a system to provide products which satisfy customer quality requirements. All of our production sites are promoting the establishment of a quality management system to meet the ISO/TS16949 standards. As of now, 10 sites have been certified and 2 more are expected to be certified.

Quality Assurance for New Model Launch (M-FLO)

We adopt M-FLO, a management flow for new model development/ launch in all production sites. We follow M-FLO to carry out evaluation/ judgment on quality, production capability, and cost in each phase from planning to mass production. Quality, in particular, is evaluated and judged in each phase to make sure preventive action against quality defects is studied fully for preventing the recurrence of defects.

Overview of QCD Constitution Improvement Activity (M-QCD)
Overview of QCD Constitution Improvement Activity (M-QCD)

QCD Constitution Improvement Activity (M-QCD)

For a stronger “Monozukuri” or manufacturing, we are working on improving the corporate constitution to level our strengths by examining a quality/production system and process control from a common and objective perspective and by strengthening potential weaknesses.

Quality Training

Quality Training

The Company provides the employees with quality training programs according to their internal qualification and duties. The Junior Course for all employees and Foreman Courses mainly for employees in production and quality management, these are provided not only to our employees but also to our suppliers. The Junior Course for the employees oversea production site started last year. In FY2017 we will establish a quality certification system for all including members outside Japan to improve the capability of quality members globally.

Annual training plans

  • ●ISO/TS Training understanding of standards, internal auditor training
  • ●Quality control training:
    •  ・Junior Course
    •  ・Foreman Course
  • ●QC Circle activity training for promoters and leaders
  • ●Quality training for new members basics of quality, practice of measurement instruments

Global MM Circle (QC Circle) Activities

Global MM Circle (QC Circle) Activities

The Group has 385 circles (3,260 members) working on the improvement for the purpose of creating, expanding, and succeeding small-group activities as well as making a more lively and stronger workplace and corporate constitution. Outcomes of their activities are highly acclaimed in conventions held by our customers in the various countries.

The “MM Circle World Convention” is organized every year to invite representative circle members from all over the world to Japan. Not only sharing kaizen know-how between attendees, but also exchanging with global associates makes the Group more cohesive and contributes to improve the competing power.

Production Improvement by revising cutting method and karakuri mechanism (MAP-IN)

Production Improvement by revising cutting method and karakuri mechanism (MAP-IN)

Using a “karakuri” mechanism from a toy and revising the cutting method improved the line which production efficiency needed to be improved.

Better production efficiency by improving the shaving process (MAP-TH)

Better production efficiency by improving the shaving process (MAP-TH)

Following the 3 realities principle (actual site, actual thing, reality), various kaizen activities were applied persistently to reduce loss in the shaving process. This activity is also applied in the launch of new models.