Product Responsibility & Quality Assurance

“Generate trust and prosperity through quality” and “Provide products pleased by our customers”, we work on quality assurance to provide our customers with better products.

Quality Policy

Meet customer needs accurately, respond to a change flexibly and speedily, and provide top level products in the world to gain customers’ trust from Quality, Cost and Delivery perspectives.

Quality Management System, Preventive Action, and Constitution Improvement

Overview of Quality Assurance for New Model Launch (M-FLO)
Overview of Quality Assurance for New Model Launch (M-FLO)

Quality Management System

Establishing quality management based on the IATF16949 requirements, we have a system to provide products which satisfy customer quality requirements. All of our production sites are promoting the establishment of a quality management system to meet the IATF16949 standards. As of now, 21 sites have been certified and 1 more are expected to be certified.

Quality Assurance for New Model Launch (M-FLO)

We adopt M-FLO, a management flow for new model development/ launch in all production sites. We follow M-FLO to carry out evaluation/ judgment on quality, production capability, and cost in each phase from planning to mass production. Quality, in particular, is evaluated and judged in each phase to make sure preventive action against quality defects is studied fully for preventing the recurrence of defects.

Overview of QCD Constitution Improvement Activity (M-QCD)
Overview of QCD Constitution Improvement Activity (M-QCD)

QCD Constitution Improvement Activity (M-QCD)

For a stronger “Monozukuri” or manufacturing, we are working on improving the corporate constitution to level our strengths by examining a quality/production system and process control from a common and objective perspective and by strengthening potential weaknesses.

Quality Training

Quality Training

The Company provides the employees with quality training programs according to their internal qualification and duties. Since 2019 TQM training has been provided for all administrators and supervisors to strengthen human development and circle activities.
The associates not only of Quality but also of other sections throughout the Company are supported for the Quality Control (QC) exam. The number of the qualified has been increasing every year. We will establish our original quality examination system and promote the development of quality human resources at a global level.

Annual training plans

  • ●IATF Training
    •  Understanding of standards, internal auditor training, core tools
  • ●Quality control training:
    •  TQM training
    •  Junior Course
    •  Foreman Course
  • ●QC Circle activity training
    •  for promoters and leaders
  • ●Quality training for new members
    •  basics of quality, practice of measurement instruments

Global MM Circle (QC Circle) Activities

Global MM Circle (QC Circle) Activities

The Group has 456 circles (3,694 members) working on the improvement for the purpose of creating, expanding, and succeeding small-group activities as well as making a more lively and stronger workplace and corporate constitution. Outcomes of their activities are highly acclaimed in conventions held by our customers in the various countries.

The “MM Circle World Convention” is organized every year to invite representative circle members from all over the world to Japan. Not only sharing kaizen know-how between attendees, but also exchanging with global associates makes the Group more cohesive and contributes to improve the competing power.